FAQs

AVATEGU Frequently Asked Questions (FAQ)

Last Updated: September 5, 2025

Find quick answers to the most common questions about shopping with AVATEGU.

Ordering & Payment

Q: How do I place an order?
A: Browse our collection, select your favorite lamp, and proceed to checkout. You will need to provide your shipping details and payment information to complete your order.

Q: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, MasterCard, American Express) and PayPal.

Shipping & Delivery

Q: What are your shipping options and costs?
A:

  • Within Estonia: Standard shipping cost is €18. Delivery takes 3-7 business days.

  • International: Standard shipping cost is €28. Delivery takes 7-14 business days.

  • Free Shipping: We offer free standard shipping on all orders over €200.

Q: How long does it take to process my order?
A: We process and pack all orders within 1-2 business days after payment is confirmed. You will receive a shipping confirmation email with a tracking number once it's dispatched.

Q: Do you ship worldwide?
A: Yes, we are happy to ship our lamps to most countries internationally.

Returns & Refunds

Q: What is your return policy?
A: We offer a 45-day hassle-free return policy from the date you receive your item. If you are not completely satisfied, you can return it for a full refund. The item must be unused and in its original packaging.

Q: Are returns free?
A: Yes! We provide free return shipping labels for all customers within Estonia. International customers are responsible for the cost of return shipping.

Q: How long does it take to receive my refund?
A: Once we receive and inspect your returned item, we will process your refund. It may then take a few additional business days for the refund to appear in your original payment method, depending on your bank or card issuer.

Product & Care

Q: What kind of bulbs do your lamps use?
A: This varies by product. The recommended bulb type (e.g., E27, E14) and maximum wattage are always specified in the product description. Most of our lamps are compatible with energy-efficient LED bulbs.

Q: How do I clean and care for my lamp?
A: Always unplug the lamp before cleaning. Use a soft, dry cloth to dust. For more detailed care instructions for specific materials (fabric, metal, glass), please see our full Care & Maintenance Guide on our website.

Contact & Support

Q: How can I contact your customer service team?
A: We're here to help! You can reach us via:

  • Email: info@avateguou.shop (We respond within 1 business day)

  • Phone: +372 5629 1696

  • Address: Harju maakond, Tallinn, Kristiine linnaosa, Nõmme tee 92a, 13418, Estonia

Can't find the answer you're looking for?
Please don't hesitate to contact us directly. Our friendly customer service team is ready to assist you with any other questions you may have.